Policies and Procedures
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1. To sign up, payment must be received in advanced. Your card will be punched
at time of sign-up. A current punch card, Unlimited Access Pass (Alternative),
and/or Total Access Pass must be on file to sign up for a class.
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2. Please arrive 15 minutes early; no earlier. If you are late, your reservation is
subject to cancellation and your spot will be given to someone else.
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3. Bring a water bottle. However, water and/or Red Bull can be purchased!
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4. Shoes with a 'lip' or 'ramp' (not street shoes) are a must! Otherwise, athletic
shoes are acceptable. We believe that these specialized shoes are a vital
element that facilitate proper execution of movements. We have a limited supply
of shoes in our studio boutique. Call or email to check our current supply. Or we
recommend that you purchase shoes direct from Strings by Judith. They are
preferred by the professionals for both their quality and customer service! Check
out her shoes and other amazing products on her website. To view her top of the
line products, click here: go to Strings by Judith.
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5. Wear typical work out gear. It is highly recommended that you wear shorts -
bare skin is necessary to create friction which will aid you in executing spins,
tricks, and climbs properly!
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6. Please do not wear lotion, oil, and/or perfume.
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7. You must sign in by signing our liability waiver upon your arrival and for any
other classes that you participate in.
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8. Upon your arrival, please put your items in the cubbies provided.
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9. You are invited to sign up for any future classes on our white board. The class
must be paid for in advanced, a current punch card must be on file, and/or you
have an Alternative Unlimited or Total Access Pass.
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10. All punch cards expire 3 months from purchase date.
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11. Unlimited Access Passes and Total Access Passes are automatically
processed by our recurring billing system on the 1st or 15th of every month for 8
- 12 months. Your price is locked in!
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12. To cancel a class and receive class credit on your punch card, you must call
24 hours in advanced. Sorry, no refunds, exchanges/transfers only to another
class.
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13. There are no children under the age of eighteen years allowed in the
studio. This policy includes babies.
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14. There are no spectators allowed during classes.
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15. If no one signs up for a class, there is no class. Signing up for a class,
therefore, is highly recommended!
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16. There are no cancellations for Alternative Unlimited Access Passes or Total
Access Passes - only transfers. Transfers for Unlimited Access Pass is subject
to a $75 fee. You will need to also purchase your shoes ($70.03) if they were
included in your original plan. In order to make a transfer, you must be current on
payment and give a 30-day notice of your transfer. For more information
regarding our Unlimited Access Pass (Alternative) and or Total Access Pass,
please contact us.
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17. All food must be eaten outside!
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18. Please let the owner/instructor know of any pre-existing medical conditions
before starting class.
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19. 'Restricted' and/or 'Private' calls are not answered. Please make the
appropriate adjustment on your phone when calling!
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20. All cell phones must be turned off and in the cubbies during class!
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